Rethinking Organization: New Directions in Organization Theory and Analysis

Michael Reed, Michael Hughes


  Rethinking Organization: New Directions in Organization Theory and Analysis  Michael Reed, Michael Hughes  Over the past two decades, organization studies has become increasingly pluralistic, with a series of highly charged debates across intellectual `divides'. It is these debates and their consequences for the current position and future development of organization studies that Rethinking Organization addresses. The first section reviews and evaluates the most significant theoretical developments of the last two decades, focusing in particular on the various ways in which `organization' hasbeen conceptualized as the basis for organizational analyses. The second section examines a range of issues related to the major transformations in organizational forms currently occurring throughout advanced industrial societies. Fi  книги, книжный магазин, интернет-магазин Over the past two decades, organization studies has become increasingly pluralistic, with a series of highly charged debates across intellectual `divides'. It is these debates and their consequences for the current position and future development of organization studies that Rethinking Organization addresses. The first section reviews and evaluates the most significant theoretical developments of the last two decades, focusing in particular on the various ways in which `organization' hasbeen conceptualized as the basis for organizational analyses. The second section examines a range of issues related to the major transformations in organizational forms currently occurring throughout advanced industrial societies. Fi...


The Challenge of Change in Organizations: Helping Employees Thrive in the New Frontier

Nancy J. Barger, Linda K. Kirby


  The Challenge of Change in Organizations: Helping Employees Thrive in the New Frontier  Nancy J. Barger, Linda K. Kirby  Explores the psychological impact of change for employees. Provides managers with strategies necessary for successful transitions.  книги, книжный магазин, интернет-магазин Explores the psychological impact of change for employees. Provides managers with strategies necessary for successful transitions....

Economic Policy in the International Economy: Essays in Honor of Assaf Razin

Assaf Razin, Efraim Sadka


  Economic Policy in the International Economy: Essays in Honor of Assaf Razin  Assaf Razin, Efraim Sadka  Fifteen major essays on international economics investigate five principal themes: theory, and empirics, of financial issues in open economies; economic growth; public economies; and political economy. Written to honor Assaf Razin of Tel Aviv and Cornell Universities on the occasion of his sixtieth birthday, the essays pay close attention to policy issues and formal analysis. The contributors include renowned specialists in international economics based in North America, Europe, Israel, and China.  книги, книжный магазин, интернет-магазин Fifteen major essays on international economics investigate five principal themes: theory, and empirics, of financial issues in open economies; economic growth; public economies; and political economy. Written to honor Assaf Razin of Tel Aviv and Cornell Universities on the occasion of his sixtieth birthday, the essays pay close attention to policy issues and formal analysis. The contributors include renowned specialists in international economics based in North America, Europe, Israel, and China....

The Application of Economic Techniques in Environmental Impact Assessment (Environment and Management, Vol 4)

David James


  The Application of Economic Techniques in Environmental Impact Assessment (Environment and Management, Vol 4)  David James  This volume is based on a number of reports prepared over several years for a research project jointly sponsored by the United Nations Environment Programme, the Australian International Development Assistance Bureau and the Australian and New Zealand Environment and Conservation Council. Since release of the report of the World Commission on Environment and Development, the quest has intensified for methods that combine economic analysis and environmental assessments to achieve the goals of sustainabledevelopment. The main purpose of this volume is to explain how this may be accomplished. It combines scientific assessments, economic analysis and governmental procedures in an integrated approach to planning for economic development and environmental protection. The first four chapters explain economic concepts and techniques and their incorporation in EIA procedure. Six carefully selected case studies are presented, demonstrating practical applications in six different countries --...  книги, книжный магазин, интернет-магазин This volume is based on a number of reports prepared over several years for a research project jointly sponsored by the United Nations Environment Programme, the Australian International Development Assistance Bureau and the Australian and New Zealand Environment and Conservation Council. Since release of the report of the World Commission on Environment and Development, the quest has intensified for methods that combine economic analysis and environmental assessments to achieve the goals of sustainabledevelopment. The main purpose of this volume is to explain how this may be accomplished. It combines scientific assessments, economic analysis and governmental procedures in an integrated approach to planning for economic development and environmental protection. The first four chapters explain economic concepts and techniques and their incorporation in EIA procedure. Six carefully selected case studies are presented, demonstrating practical applications in six different countries --......

A Practical Guide to Call Center Technology

Andrew J. Waite


  A Practical Guide to Call Center Technology  Andrew J. Waite  Harvard Business School Press.   · How to choose the best call center tools and systems · How to get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales · Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording and analysis solution Phone calls and emails from customers are not just Harvard Business School Press. · How to choose the best call center tools and systems · How to get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales · Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording and analysis solution Phone calls and emails from customers are not just "events"; they are significant milestones in customer relationships. This book presents a roadmap showing you how to significantly improve customer relationships - whether via phone, mail, fax, email, or Web - by making the best use of call center technology. You'll discover how to navigate the business, technical, and financial issues in building and managing a customer contact center. The book shows you how to foster enhanced customer satisfaction at a reasonable cost, and how to make the call center an engine of business growth by using technology to up-sell and generate......


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